VOID HOSTING

Refund Policy

Last updated: June 1, 2024

1. Overview

This Refund Policy outlines the terms and conditions for refunds related to services provided by Void Hosting. We strive to ensure customer satisfaction while maintaining fair business practices.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Service unavailability exceeding our Service Level Agreement (SLA)
  • Billing errors or duplicate charges
  • Cancellation within the first 72 hours of a new service subscription (subject to conditions)

3. Non-Refundable Services

The following are generally not eligible for refunds:

  • Domain registration fees
  • Setup fees
  • Services canceled after the initial 72-hour period
  • Services terminated due to violation of our Terms of Service
  • Add-on services once activated

4. Refund Process

To request a refund:

  1. Submit a refund request through our billing system or contact our support team
  2. Include your account information and reason for the refund request
  3. Our team will review your request within 2-3 business days
  4. If approved, refunds will be processed to the original payment method

5. Refund Processing Time

Approved refunds are typically processed within 5-10 business days. The actual time for funds to appear in your account depends on your payment provider or bank.

6. Partial Refunds

In some cases, we may issue partial refunds based on service usage, time elapsed since purchase, or other relevant factors. The decision for partial refunds is at the discretion of Void Hosting management.

7. Service Credits

Instead of monetary refunds, we may offer service credits for future use in cases of service disruptions or technical issues. These credits will be applied to your account and can be used for future invoices.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Information

For questions regarding this Refund Policy or to request a refund, please contact us at:

Email: contact@voidhosting.systems